Backup problems
Posted: Sun Sep 21, 2014 2:02 pm
Dear all,
Tl;dr if you are affected by the remote backup problem. This issue should be resolved but you have to contact support to get a fix server side as well.
The slightly longer version:
As some of you have noticed we have had some initial problems affecting some users when enabling backup. I.e. the red LED where flashing and the admin UI indicated a backup error.
Hopefully this is resolved now and we have released an update on the OPI-side for this. Unfortunately users affected by this also need to have their backup accounts reset on the server side by us. Please contact support
/Tor
EDIT:
Note that the fix for this is currently not included in the SW shipped in OPI, it comes as an upgrade which is done every night. So if the backup is enabled directly when first starting the unit, this problem will still occur.
Tl;dr if you are affected by the remote backup problem. This issue should be resolved but you have to contact support to get a fix server side as well.
The slightly longer version:
As some of you have noticed we have had some initial problems affecting some users when enabling backup. I.e. the red LED where flashing and the admin UI indicated a backup error.
Hopefully this is resolved now and we have released an update on the OPI-side for this. Unfortunately users affected by this also need to have their backup accounts reset on the server side by us. Please contact support
/Tor
EDIT:
Note that the fix for this is currently not included in the SW shipped in OPI, it comes as an upgrade which is done every night. So if the backup is enabled directly when first starting the unit, this problem will still occur.