Backup problems

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tor
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Joined: Thu Aug 14, 2014 3:42 am
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Backup problems

Post by tor » Sun Sep 21, 2014 2:02 pm

Dear all,

Tl;dr if you are affected by the remote backup problem. This issue should be resolved but you have to contact support to get a fix server side as well.

The slightly longer version:

As some of you have noticed we have had some initial problems affecting some users when enabling backup. I.e. the red LED where flashing and the admin UI indicated a backup error.

Hopefully this is resolved now and we have released an update on the OPI-side for this. Unfortunately users affected by this also need to have their backup accounts reset on the server side by us. Please contact support

/Tor

EDIT:
Note that the fix for this is currently not included in the SW shipped in OPI, it comes as an upgrade which is done every night. So if the backup is enabled directly when first starting the unit, this problem will still occur.

marcelhuber
Posts: 4
Joined: Sun Sep 28, 2014 4:56 pm

Post by marcelhuber » Sun Sep 28, 2014 7:26 pm

Hi Tor

I assume the backup problem is not solved yet:
/etc/cron.daily/logrotate:
initctl: invalid command: reopen-logs
Try
initctl --help' for more information.
invoke-rc.d: initscript php5-fpm, action "reopen-logs" failed.
error: error running non-shared postrotate script for /var/log/php5-fpm.log of '/var/log/php5-fpm.log '
run-parts: /etc/cron.daily/logrotate exited with return code 1
/etc/cron.daily/opi_backup:
Backup failed (Possibly more informaton in log file: /var/log/opi-backup/backup.log)
run-parts: /etc/cron.daily/opi_backup exited with return code 1
`

At least with regard to php.

Thank you for your support.

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pa
Posts: 66
Joined: Thu Aug 14, 2014 7:44 am

Post by pa » Sun Sep 28, 2014 7:31 pm

Hi Marcel,

The backup is solved, but it requires that your account on our side is reset, so please come back to us with your unit_id (activation code) so that we can reset the account. Please send this in an email to our support mail, support@openproducts.com.

Regarding the log rotate problem, this is an upstream bug that we have become aware of. We need to take a decision if we shall wait for an upstream fix or try to do a "opi-only" fix.

/PA

marcelhuber
Posts: 4
Joined: Sun Sep 28, 2014 4:56 pm

Post by marcelhuber » Sun Sep 28, 2014 8:13 pm

Hi Pa

I was just curious as I activated and installed the device and enabled the backup yesterday ( sept. 27th ). So I thought my 'account' in this sense was activated yesterday and it must be a different problem.
Probably you should more clearly state that it affects any new user registered at opi on or before...

Thanks Pa, I will then hand in the numbers.

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pa
Posts: 66
Joined: Thu Aug 14, 2014 7:44 am

Post by pa » Mon Sep 29, 2014 5:55 am

Hi Marcel,

Most likely as you write that you activated the unit and also directly enabled backup is what caused the problem. The fix is in the repositories, but the unit needs to update first which it does nightly (UTC time)

But as you say, we should add this to the documentation, thank you.

/PA

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